Terms & Privacy Policy

Terms & Conditions:


1. Validity
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These terms and conditions govern Submerge Clothing Ltd including www.submergeclothing.co.uk performance relating to the sale and supply of goods to the customer. Submerge Clothing Ltd reserve the right to amend these terms and conditions from time to time by updating this text page; and the customer is bound by any such modifications or revisions.

2. Contract with customer

The contract between Submerge Clothing Ltd and the customer comes into existence upon Submerge Clothing Ltd acceptance of the customer’s order i.e. when payment has been received. Submerge Clothing Ltd is entitled to withdraw from contracts in the case of obvious typographical or arithmetical inaccuracies appearing on Submerge Clothing Ltd Web site

3. Pricing and Availability

The prices of the goods are those specified on Submerge Clothing Ltd Web site. The price, as displayed, is inclusive of VAT (at the standard UK rate). There will be an additional charge for delivery. Orders are subject to availability. In the unlikely event that the goods are unavailable, the customer will be notified by Email. Price and availability information is subject to change without notice.

4. Delivery of Goods

Submerge Clothing Ltd will deliver the goods ordered to the delivery address supplied by the customer. Submerge Clothing Ltd is entitled to deliver in part if it wishes. Despatch of goods constitutes fulfilment of contract.

5. Submerge Clothing Ltd Warranty

If the goods delivered are not what the customer ordered, or are of incorrect quantity, or are damaged or defective, Submerge Clothing Ltd will, if the customer returns them within a reasonable period, at the customer’s option either give a full refund or where possible make good any shortage or non-delivery or replace any damaged or defective goods.

6. Return of goods – 100% ‘NO QUIBBLE’ money back guarantee

If for any reason the customer is unhappy with their purchase, they can return it to Submerge Clothing Ltd for an exchange or refund, providing Submerge Clothing Ltd receives it within 30 days from the date of its original receipt by the customer. Returned products must be received by Submerge Clothing Ltd in good condition and all component parts, including any promotional products that may have been included in your purchase and in the original packaging. The returns form with reasons for return should also be included.This does not affect your statutory rights. The customer bears the cost of returning goods for refund or exchange, except in cases of faulty, damaged or wrongly supplied goods. (Submerge Clothing Ltd requests that you use registered post or recorded delivery when returning goods and that proof of postage is retained).

7. Governing Law and Jurisdiction

Contracts between Submerge Clothing and the customer will be governed by English Law and all disputes will be submitted to the non-exclusive jurisdiction of the English courts.

8. Intellectual Property

All the information, data, text, graphics, links or computer code published on, contained or available on this website (the “Material”) are the copyright of Submerge Clothing Ltd. Unauthorised use of the Material including the production, storage, modification, distribution or republication without the prior written consent of Submerge Clothing Ltd or, where applicable, the respective copyright owner(s) is prohibited. The names and logos of Submerge Clothing Ltd and all related products and service names, design marks and slogans are the trade names, service marks or trade marks of Submerge Clothing Ltd and may not be used without the prior consent of Submerge Clothing Ltd.

9. Disclaimer

Submerge Clothing Ltd hereby, to the fullest extent permitted by law, disclaims all warranties and conditions with regard to the Material and any goods and services supplied in relation to this website, whether expressed or implied or statutory (including all implied warranties and conditions of the merchant ability and fitness for a particular purpose). In no event that Submerge Clothing Ltd be liable for any indirect, punitive, special, incidental or consequential damages whatsoever even if Submerge Clothing Ltd has been advised of the possibility of damages including, without limitation, damages for loss of use, data or profits arising out of or in any way connected with the use or performance of this website, interruptions or delays to this website, the provision of or failing to provide services, or for any information, material, goods and services obtain through this website or otherwise arising out of the use of this website, whether based on contract, tort or otherwise to the fullest extent permitted by law.

10. Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions will not be affected.

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11.  Minimum Age Policy

For the majority of our products there is no minimal age.


12. Cookie & Privacy Policy

This privacy policy sets out how Submerge Clothing Ltd uses and protects any information that you give when you use this website. Submerge Clothing Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy. Submerge Clothing Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect information such as name, address, telephone number and email address and use the information to improve our customer service or products.

We may, from time to time, send promotional emails about special discounts, new releases or other information which we think you may find interesting using the email address which you have provided in the newsletter sign up form. We may also use your information to contact you for market research purposes. We may contact you using the email address provided.

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at: sales@submergeclothing.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Security – We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not store credit card details nor do we share customer details with any 3rd parties.

Cookies are small pieces of information that are stored by your browser on your computer hard drive. These allow us to store your account information and provide features to improve your shopping experience.

We recommend that you allow all cookies to enable uninterrupted website performance.

Cookies used by our website:

DSmember cookie

Remembers your email address so that you do not need to re-enter your email on your return visit.

DSaff cookie

Allows us to monitor referrer links from our partners and internal marketing tools to our website.

ASPSESSIONID cookie

This is an essential function of how the basket operates. It is typically used to communicate with your machine so the website’s session information knows which computer relates to which user.

BARBasket cookie

This enables us to remember what you put in your basket. If you add items to your basket and decide not to purchase them on this visit, we will remember your baskets contents for your return visit. Any items that you purchase will not be remembered.

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We anonymously measure your use of this website using Google Analytics. We use this information to improve your shopping experience and make future marketing activity relevant to you. Google Analytics helps us gather and analyse visitor information such as browser usage, new/returning visitor numbers and shopping times. This information is only visible to Submerge Clothing Ltd employees and Google.

Social media

We integrate with sharing tools and social websites such as Facebook, Twitter, YouTube and Add This. They use cookies to know who you are to work properly. These websites require you to login to their services and will use their own cookies. We cannot control their cookie settings. We recommend that you visit these third party websites to control their cookie usage.

Third Party Cookies

When you browse the Internet and are referred to our website, you may notice additional cookies being dropped on your computer. We do not control these cookies however they are often used to associate referrals to orders. Sometimes a commission may be paid to the referrer for the sale. Each individual third party uses its own tracking cookies and the data taken is not confidential or interchangeable.

Disabling Cookies

If you choose to browse our websites without cookies, then you can disable them from within your browser. All browsers vary however the settings are usually located within Tools under Security or Settings. Please refer to your browser help section for further details.

Further Information

To understand more about cookies, how they work and how to manage them, please visit www.aboutcookies.org (opens in a new window).

dispatch

it. If we do notify you, then you can decide if you want to order the item at the correct price but, if you don’t, we will provide a full refund of any payments already made.
    4.4 In the case of credit customers, invoices are payable within 7 days. If any amount due to us is unpaid, we may:
        4.4.1 charge reasonable additional administration costs; and/or
        4.4.2 charge interest (both before and after judgment) on the amount unpaid at the rate for the time being that would be applicable if the debt were a qualifying debt under the Late Payment of Commercial Debts (Interest) Act 1998.

5. Loyality Points

    5.0 These are covered in the section described as Loyality Points

6. Your order

    6.1 Your order is an offer to buy from us.
    6.2 You must ensure that your order and any other information you supply to us is correct and you must promptly update us if there are any changes.

7. Acceptance / unavailability

    7.1 For non-customised goods there will be no binding contract of any kind between you and us unless and until we accept your offer by actually

dispatching the goods to you. Until then we may decline to supply the goods to you without giving any reason. Nothing else that we do or say will amount to acceptance of your offer. If any goods are unavailable, we will notify you of the unavailability as soon as possible and will arrange for a full refund if you have been charged.

    7.2 For customised goods, the contract is accepted once payment is taken. In such case no changes to the order or any cancellation may be made except in accordance with your legal rights (eg if there is a fault).

8. Delivery

    8.1 Delivery will be to the address which you specify when ordering. We may deliver different parts of your order on different dates.
    8.2 Delivery costs are charged extra at the rate shown on our site when you place your order. These will depend on the delivery method chosen. N.B. The delivery charges do not include customs or import duties which may be applied to your order by the relevant authorities. It is your separate responsibility to pay for these.
    8.3 We will use our reasonable endeavours to arrange delivery within the time specified on our website or, if none, a reasonable period. If you are a business, we are not liable for any losses arising from delay in delivery. If you are consumer (i.e. not acting in the course of a business), we are not liable for any losses arising from delay in delivery to the extent that this is due to circumstances beyond our reasonable control.
    8.4 Our carriers will make at least two attempts to deliver your goods and will leave contact details at the first attempt. A second delivery will be attempted (usually) the next working day. If nobody is available to receive the goods, we reserve the right to leave them at the doorstep, hall or reception as available. Alternatively we may return the goods to a holding depot, in which case we reserve the right to impose an extra delivery charge if you don’t collect the item from the holding depot within 7 days.
    8.5 Risk of damage or loss to the goods passes to you on delivery or if you wrongfully refuse delivery when delivery is attempted.
    8.6 If you are business, you must inspect all goods immediately on receipt and you must notify us in writing of any damage to the goods within 7 days of delivery. If you fail to do so, we are not liable in respect of such damage.

9. Liability

    9.1Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be excluded or limited.
    9.2 You must give us a reasonable opportunity to remedy any matter for which we are liable before you incur any costs remedying the matter yourself.
    9.3 If you are a consumer (ie not acting in the course of a business), we are not responsible for any loss or damage caused by us or our employees or agents in circumstances where:
        9.3.1there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
        9.3.2such loss or damage was not reasonably foreseeable by both parties;
        9.3.3such loss or damage is caused by you, for example by not complying with this agreement; or
        9.3.4 such loss or damage relates to a business.
    9.4 If you are a consumer (ie not acting in the course of a business), you will be responsible to us for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement (subject of course to our obligation to mitigate any losses).
    9.5 The following clauses (9.5.1 -> 9.5.5) apply only if you are a business:
        9.5.1To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement. In this clause, any reference to us includes our employees and agents.
        9.5.2 Our liability of any kind (including our own negligence) is limited to the price paid for the goods.
        9.5.3 In no event (including our own negligence) will we be liable for any:
            a)economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
            b) loss of goodwill or reputation;
            c) special, indirect or consequential losses; or
            d) damage to or loss of data
        (even if we have been advised of the possibility of such losses).
        9.5.4 You will indemnify us against all claims and liabilities directly or indirectly related to your breach of this agreement.
        9.5.5 This agreement constitutes the entire agreement between us with respect to its subject matter and supersedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.


10. “Act of God”

    10.1Neither you nor we are liable for failure to perform or delay in performing any obligation (excluding payment) under this agreement if the failure or delay is caused by any circumstances beyond its reasonable control including third party telecommunication failures.

11. English Law

    11.1These terms and conditions shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.

12. General

    12.1We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated in this agreement). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (ie that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply. A person who is not a party to this agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement except insofar as expressly stated otherwise.

13. Complaints

    13.1If you have any complaints, please contact us via the contact details shown on our website.

• wash at 30oc max gentle. • do not tumble dry. • do not iron over print. • do not dry clean. • do not bleach.

3. Pricing and Availability

The prices of the goods are those specified on Submerge Clothing Ltd Web site. The price, as displayed, is inclusive of VAT (at the standard UK rate). There will be an additional charge for delivery. Orders are subject to availability. In the unlikely event that the goods are unavailable, the customer will be notified by Email. Price and availability information is subject to change without notice.

4. Delivery of Goods

Submerge Clothing Ltd will deliver the goods ordered to the delivery address supplied by the customer. Submerge Clothing Ltd is entitled to deliver in part if it wishes. Despatch of goods constitutes fulfilment of contract.

5. Submerge Clothing Ltd Warranty

If the goods delivered are not what the customer ordered, or are of incorrect quantity, or are damaged or defective, Submerge Clothing Ltd will, if the customer returns them within a reasonable period, at the customer’s option either give a full refund or where possible make good any shortage or non-delivery or replace any damaged or defective goods.

6. Return of goods – 100% ‘NO QUIBBLE’ money back guarantee

If for any reason the customer is unhappy with their purchase, they can return it to Submerge Clothing Ltd for an exchange or refund, providing Submerge Clothing Ltd receives it within 15 days from the date of its original receipt by the customer. Returned products must be received by Submerge Clothing Ltd in good condition and all component parts, including any promotional products that may have been included in your purchase. A note explaining the reason for return should also be enclosed. This does not affect your statutory rights. The customer bears the cost of returning goods for refund or exchange, except in cases of faulty, damaged or wrongly supplied goods. (Submerge Clothing Ltd requests that you use registered post or recorded delivery when returning goods and that proof of postage is retained).

7. Governing Law and Jurisdiction

Contracts between Submerge Clothing and the customer will be governed by English Law and all disputes will be submitted to the non-exclusive jurisdiction of the English courts.

8. Intellectual Property

All the information, data, text, graphics, links or computer code published on, contained or available on this website (the “Material”) are the copyright of Submerge Clothing Ltd. Unauthorised use of the Material including the production, storage, modification, distribution or republication without the prior written consent of Submerge Clothing Ltd or, where applicable, the respective copyright owner(s) is prohibited. The names and logos of Submerge Clothing Ltd and all related products and service names, design marks and slogans are the trade names, service marks or trade marks of Submerge Clothing Ltd and may not be used without the prior consent of Submerge Clothing Ltd.

9. Disclaimer

Submerge Clothing Ltd hereby, to the fullest extent permitted by law, disclaims all warranties and conditions with regard to the Material and any goods and services supplied in relation to this website, whether expressed or implied or statutory (including all implied warranties and conditions of the merchant ability and fitness for a particular purpose). In no event that Submerge Clothing Ltd be liable for any indirect, punitive, special, incidental or consequential damages whatsoever even if Submerge Clothing Ltd has been advised of the possibility of damages including, without limitation, damages for loss of use, data or profits arising out of or in any way connected with the use or performance of this website, interruptions or delays to this website, the provision of or failing to provide services, or for any information, material, goods and services obtain through this website or otherwise arising out of the use of this website, whether based on contract, tort or otherwise to the fullest extent permitted by law.

10. Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions will not be affected.

​​​​​​​
11.  Minimum Age Policy

For the majority of our products there is no minimal age, however we do sell drink related products which could be not suitable for under 18 years old customers but our products do not come with any alcoholic items. 


12. Cookie Policy

Cookies are small pieces of information that are stored by your browser on your computer hard drive. These allow us to store your account information and provide features to improve your shopping experience.

We recommend that you allow all cookies to enable uninterrupted website performance.

Cookies used by our website:

DSmember cookie

Remembers your email address so that you do not need to re-enter your email on your return visit.

DSaff cookie

Allows us to monitor referrer links from our partners and internal marketing tools to our website.

ASPSESSIONID cookie

This is an essential function of how the basket operates. It is typically used to communicate with your machine so the website’s session information knows which computer relates to which user.

BARBasket cookie

This enables us to remember what you put in your basket. If you add items to your basket and decide not to purchase them on this visit, we will remember your baskets contents for your return visit. Any items that you purchase will not be remembered.

__utma / __utmb / __utmc / __utmz

We anonymously measure your use of this website using Google Analytics. We use this information to improve your shopping experience and make future marketing activity relevant to you. Google Analytics helps us gather and analyse visitor information such as browser usage, new/returning visitor numbers and shopping times. This information is only visible to Submerge Clothing Ltd employees and Google.

Social media

We integrate with sharing tools and social websites such as Facebook, Twitter, YouTube and Add This. They use cookies to know who you are to work properly. These websites require you to login to their services and will use their own cookies. We cannot control their cookie settings. We recommend that you visit these third party websites to control their cookie usage.

Third Party Cookies

When you browse the Internet and are referred to our website, you may notice additional cookies being dropped on your computer. We do not control these cookies however they are often used to associate referrals to orders. Sometimes a commission may be paid to the referrer for the sale. Each individual third party uses its own tracking cookies and the data taken is not confidential or interchangeable.

Disabling Cookies

If you choose to browse our websites without cookies, then you can disable them from within your browser. All browsers vary however the settings are usually located within Tools under Security or Settings. Please refer to your browser help section for further details.

Further Information

To understand more about cookies, how they work and how to manage them, please visit www.aboutcookies.org (opens in a new window).

• wash at 30oc max gentle. • do not tumble dry. • do not iron over print. • do not dry clean. • do not bleach.

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